Dispute Resolution & Mediation (Risoluzione Controversie e Mediazione)

Last updated: 2026/5/30

Pursuant to EU Regulation no. 524/2013 and Legislative Decree 130/2015, we inform consumers of the possibility of resorting to out-of-court dispute resolution procedures.

1. Designated mediation body
Name:  RisolviOnline – Milan Arbitration Chamber
Address:  Via Meravigli, 7 – 20123 Milan (MI), Italy
Website:  https://www.risolvionline.com
Link for submitting complaints/mediation requests:
https://www.risolvionline.com/invio-reclamo

2. ODR (Online Dispute Resolution) platform
The European Commission provides a platform for online dispute resolution between consumers and traders, accessible at:
https://ec.europa.eu/consumers/odr/
Our email address to be used on the ODR platform is: info@falegnameriazeni.com

3. Use of mediation
Falegnameria Zeni is not obliged to participate in mediation procedures before a consumer mediation body, but declares itself willing to evaluate amicable solutions in the event of disputes.